Returns and Refund Policy – LuckySpin

At LuckySpin, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 14 days of receiving your item.

Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at: caluras.shop@gmail.com

When requesting a return or refund, customers may be required to provide clear proof of the issue, such as photographs or videos of the product, along with an explanation of the incident.

If your return is accepted, we’ll provide you with:

• A return shipping label, or

• The return address and instructions on how and where to send your package.

Please note that items sent back to us without first requesting a return will not be accepted.

If you have any questions related to returns, you can contact us at: caluras.shop@gmail.com

Return Shipping Costs

Customers are responsible for the shipping costs of returned items, unless the product arrived damaged, defective, or incorrect.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To help us process your request faster, please include photographs or videos that clearly show the problem, along with a brief explanation.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants).

• Custom products (such as special orders or personalized items).

• Personal care goods (such as beauty products).

• Hazardous materials, flammable liquids, or gases.

Unfortunately, we cannot accept returns on sale items or gift cards.

If you have questions or concerns about your specific item, please get in touch.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

14-Day Cooling-Off Period in the European Union

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As stated above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

In some cases, we may offer a refund without requiring the product to be returned. This can occur if the item received is damaged, defective, or incorrect.

However, if the reason for the return is that the product did not meet the customer's expectations or is no longer wanted, it will usually be necessary to return the item before a refund can be issued.

Each case will be individually reviewed by our support team.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at: caluras.shop@gmail.com